FAQ
Everything You Need to Know About Virtual Assistants
Straight answers to the most common questions about hiring, pricing, tools, confidentiality, and how remotevastaff.com works.
What is a virtual assistant?
A virtual assistant (VA) is a remote professional who provides administrative, technical, or creative support to businesses and individuals. They work from their own location, using digital tools to communicate and complete tasks, giving you the output of an in-house employee without the overhead.
What does a virtual assistant do?
VAs handle a wide range of tasks depending on their specialisation. Common responsibilities include email and calendar management, customer support, social media management, data entry, research, CRM updates, bookkeeping, and workflow automation. Our AI-augmented VAs also set up and run Zapier and Make automations to reduce repetitive work.
How much does a virtual assistant cost?
VA costs vary based on hours, skill level, and specialisation. At remotevastaff.com, we offer Part-Time (20 hrs/month), Dedicated (80 hrs/month), and Full-Time (160 hrs/month) plans. Book a free discovery call to get a custom quote based on your specific needs.
How quickly can my VA start working?
Growth and Scale plan clients are typically matched and onboarded within 24 hours of the discovery call. Starter plan clients are live within 48 hours. We've built our onboarding process specifically to eliminate the usual delay between hiring and first productive task.
What time zone do your VAs work in?
We match VAs to your preferred working hours. Whether you need US Eastern, UK, or Australian coverage, or overlapping hours with multiple time zones, we'll find a VA whose schedule aligns with yours.
Are your VAs trained in AI tools?
Yes. AI tool proficiency is a core part of our vetting and onboarding process. Every VA we place has completed training in ChatGPT, Claude, Zapier, Notion AI, and other productivity platforms. This is what makes our VAs significantly faster and more capable than a standard hire.
What tasks can I delegate to a virtual assistant?
Almost any recurring, rule-based, or time-consuming task. The most commonly delegated tasks include: inbox and calendar management, customer support tickets, social media scheduling and engagement, data entry, CRM updates, research and reporting, document creation, travel bookings, and workflow automation. If you're unsure, our discovery call will help you identify the highest-ROI tasks to delegate first.
Is my information kept confidential?
Absolutely. All VAs placed through remotevastaff.com sign a comprehensive NDA as part of their onboarding. Your business data, client information, and internal processes are treated with full confidentiality. We take security seriously.
Do I need to sign a long-term contract?
No. All plans at remotevastaff.com are month-to-month with a 30-day cancellation notice. We believe in earning your business every month, not locking you into a contract.
What is the difference between a VA and a freelancer?
A freelancer typically works on specific projects such as a logo design, a web build, or a piece of content. A VA is an ongoing operational partner who handles recurring tasks that keep your business running day to day. VAs are also typically faster to onboard, more familiar with business workflows, and available for immediate, reactive tasks.
Can my VA work full time?
Yes. Our Scale plan provides a full-time VA (160 hrs/month). Full-time VAs are assigned exclusively to your account and integrate into your team's tools and communication channels, just like an in-house employee but without the cost of a full-time hire.
What tools do your virtual assistants use?
Our VAs are proficient in Google Workspace, Slack, Asana, ClickUp, Notion, HubSpot, Zendesk, Freshdesk, Intercom, Zapier, Make, Buffer, Later, Canva, QuickBooks, Xero, ChatGPT, Claude, and more. If you use a specific tool not listed here, let us know and we'll match you with a VA who is already familiar with it.
How do I communicate with my VA daily?
Most clients communicate via Slack or email. We set up a clear daily check-in process during onboarding, typically a brief morning message covering priorities and a short end-of-day update. You can also use Asana, ClickUp, or Notion for task tracking if you prefer.
What if my VA doesn't work out?
Growth and Scale plan clients include a replacement guarantee, subject to our standard terms. If your VA isn't the right fit for any reason, we'll rematch you at no extra cost. We make this process quick, typically a new match within 48 hours.
Do you offer a trial period?
We offer a free 30-minute discovery call where you can discuss your needs, ask questions, and get matched to the right VA before committing to a plan. All plans are also month-to-month, so you're never locked in.
Still have questions?
Book a free 30-minute discovery call. No commitment required.