eCommerce Virtual Assistant

What We Offer

• Product Listing Management: Create, optimise, and update product listings on Shopify, Amazon, eBay, and Etsy with accurate descriptions and images. Your virtual assistant ensures every listing is complete, keyword-rich, and formatted to platform best practices to maximise visibility and conversion.
• Order Processing: Monitor, process, and confirm orders daily — ensuring fulfilment timelines are met and customers are updated. Your VA flags any fulfilment issues, communicates with logistics partners where needed, and keeps your order management system accurate and current.
• Inventory Tracking: Monitor stock levels, flag low inventory, and coordinate restocking to prevent out-of-stock situations. Your virtual assistant maintains a live view of your inventory across all SKUs and platforms, alerting you before you lose sales to avoidable stockouts.
• Returns and Refunds: Handle all return requests, issue refunds, and update order management systems accurately. Your VA follows your returns policy precisely, resolves straightforward cases independently, and escalates anything outside normal parameters with a clear recommendation.
• Customer Q&A: Respond to pre-purchase questions, product enquiries, and post-purchase follow-ups promptly and professionally. Fast, accurate responses to customer questions directly improve conversion rates and repeat purchase rates on every platform.
• Supplier Coordination: Liaise with suppliers, track orders, and maintain accurate vendor records to keep your supply chain running smoothly. Your virtual assistant manages supplier communication so you always know where your stock is and when it will arrive.

Frequently Asked Questions